Refund & Payment Policy

FlowSysPro may offer free trials, promotional access, or subscription plans from time to time. The availability, duration, included features, and limitations of any trial or promotional offer will be displayed on the relevant pricing or registration page.

Free trials are not guaranteed for every plan or customer. Any applicable trial conditions will be communicated before activation.

When a trial or promotional period ends, continued access to paid features may require an eligible subscription or payment. Access to certain features may be limited or discontinued in accordance with the applicable plan terms.

FlowSysPro is a Software-as-a-Service (SaaS) platform owned and operated by WorkLinc. Subscription plans, billing periods, applicable fees, and available payment methods are displayed during checkout or on the relevant pricing page.

Subscription Billing

Subscription fees are charged according to the billing terms disclosed at the time of purchase. Plans may be offered on a monthly, annual, or other stated billing basis.

Recurring Payments

Where automatic renewal is enabled and disclosed at checkout, the subscription may renew at the end of the applicable billing period unless canceled before renewal.

Payment Methods

Available payment methods depend on the payment gateways and options enabled by FlowSysPro at the time of purchase.

Payment Failures

If a payment fails, subscription activation or renewal may be delayed, declined, or interrupted. Customers may be required to update their payment information or complete payment to continue accessing paid services.

Third-Party Charges

Additional charges from third-party services, including Meta's WhatsApp Business Platform, AI providers, and other connected services, may apply separately unless expressly included in the purchased plan.

Taxes

Applicable taxes, including GST where required, may be charged according to relevant tax laws and the details of the transaction.

FlowSysPro follows a conditional refund policy. Refund requests are reviewed individually based on the circumstances of the transaction, available evidence, the service provided, and applicable legal requirements.

Eligible Refund Circumstances

A refund may be considered in the following situations:

• Duplicate Payments: The same transaction or subscription payment was charged more than once due to a billing or processing error.
• Payment Without Activation: A successful payment was received, but the purchased subscription or service was not activated or delivered, and the issue cannot be reasonably resolved.
• Verified Technical Issues: A significant technical problem attributable to FlowSysPro prevents the customer from accessing the purchased core service, and reasonable troubleshooting or remediation does not resolve the issue.
• Incorrect Charges: An unauthorized or incorrect charge attributable to a verified billing error.
• Legal Requirements: Refunds required under applicable consumer protection or other relevant laws.

Refund Review

Submitting a refund request does not automatically guarantee approval. FlowSysPro may request transaction details, account information, or relevant evidence to verify the issue.

Where a refund is approved, the amount may be full or partial depending on the circumstances, services already provided, and applicable legal requirements.

Refunds are not offered solely because a customer changes their mind, no longer requires the service, or decides not to use an activated subscription, except where required by law or expressly agreed in writing.

Except where a refund is required by applicable law, expressly agreed in writing, or approved under our Conditional Refund Eligibility provisions, the following payments are generally non-refundable:

• Subscription periods for which the purchased service has been activated and made available without a qualifying unresolved issue.
• Charges associated with services already delivered, completed, or consumed.
• Third-party messaging, WhatsApp Business Platform, AI API, or other provider usage charges already incurred.
• Consumed message credits, usage-based services, or add-on resources, where applicable.
• Completed customization, onboarding, setup, migration, or other separately purchased professional services, where applicable.
• Unused subscription time resulting solely from a customer's decision to stop using the service before the end of the paid period.

This section does not limit any mandatory statutory refund rights or remedies available under applicable law.

Plan Upgrades

Customers may upgrade their subscription where supported by FlowSysPro. Any additional fees, billing adjustments, and changes to plan features will be determined by the options and pricing displayed during the upgrade process.

Plan Downgrades

Downgrades may be subject to the subscription's current billing terms, available plan options, and applicable technical limitations. The effective date and any billing adjustments will depend on the downgrade process presented to the customer.

Subscription Cancellation

Customers may cancel an eligible recurring subscription using available account-management options or by contacting FlowSysPro support.

Cancellation generally prevents future subscription renewals when completed before the applicable renewal deadline. Cancellation does not automatically entitle the customer to a refund for the current billing period.

Billing Adjustments

Prorated charges, credits, or refunds are not guaranteed unless specifically disclosed during the transaction, approved by FlowSysPro, or required by applicable law.

Customers should review their subscription status and any pending payment obligations when requesting changes to their plan.

FlowSysPro may offer wallet balances, prepaid credits, messaging credits, or other usage-based billing features where supported and enabled.

Credit Purchases

Applicable pricing, credit quantities, usage conditions, and any expiration terms will be determined by the offer or purchase conditions displayed at the time of the transaction.

Credit Consumption

Credits or prepaid balances may be deducted when eligible services are used, according to the relevant usage and billing rules.

Unused Credits

Unused credits are not automatically refundable. Refund requests relating to unused balances may be reviewed where a duplicate payment, verified billing error, failure to deliver purchased credits, or another qualifying circumstance has occurred.

Third-Party Usage Fees

Charges already incurred through independent service providers, including Meta or AI API providers, may not be recoverable once the related service has been consumed.

Any refund or adjustment remains subject to applicable law, the relevant purchase terms, and verification of the transaction.

To request a refund or report a payment-related issue, please contact FlowSysPro using the email address below:

Email: info@flowsyspro.com

Suggested Subject: Refund Request - FlowSysPro

Information to Include

• Your registered FlowSysPro account email address.
• Transaction ID, invoice number, or payment reference, if available.
• Date and amount of the payment.
• A brief description of the issue.
• Relevant screenshots or supporting evidence, where applicable.

Request Verification

FlowSysPro may request additional information to verify the transaction, account ownership, or reported problem before determining refund eligibility.

Refund Processing

Approved refunds will be initiated through an available and appropriate payment method, subject to payment provider capabilities and applicable requirements.

Processing and credit timelines may vary depending on the payment provider, bank, payment method, and nature of the transaction.

Customers will be informed of the outcome of their refund request through an appropriate communication channel.

If you believe a payment was processed incorrectly, charged more than once, or made without authorization, we encourage you to contact FlowSysPro support so the issue can be reviewed.

Customers may also exercise any payment dispute or chargeback rights available through their bank, card issuer, payment provider, or applicable law.

When a payment dispute is initiated, FlowSysPro may provide relevant transaction records and supporting information to the payment processor or financial institution handling the dispute.

We may temporarily restrict access to services associated with a disputed payment where reasonably necessary to prevent fraud, address payment risks, or comply with payment provider requirements.

FlowSysPro does not impose an automatic chargeback penalty solely because a customer exercises a legitimate payment dispute right.

FlowSysPro is a Software-as-a-Service (SaaS) platform owned and operated by WorkLinc.

For billing questions, subscription issues, payment disputes, or refund requests, please contact:

• Platform: FlowSysPro
• Owned and Operated By: WorkLinc
• Support Email: info@flowsyspro.com
• Platform Website: https://flowsyspro.com
• Parent Brand Website: https://worklinc.com
• Country of Operation: India

Policy Updates

FlowSysPro may update this Refund & Payment Policy to reflect changes in billing practices, payment options, services, or applicable legal requirements.

When updates are made, the revision date displayed on this page will be updated. Where legally required, additional notice will be provided before material changes take effect.

Refund requests will be assessed according to the applicable purchase terms, relevant circumstances, and mandatory legal requirements.